Who we are
Claylight operates claylight.ai (the “Service”). The Service lets a business publish accurate information about what it offers and provides an AI counterpart that answers inquiries on that business’s behalf over chat and phone, prepares exact quotes, books appointments, requests deposits through hosted checkout, collects the details needed for follow-up, and sends transactional email.
This policy explains what personal information we collect, why we collect it, how we share it, and the choices you have. It applies to business owners who use Claylight and to visitors who chat with or call a business through Claylight. Questions about this policy go to bhaven@claylight.ai.
Information we collect
Owner account information. When an owner account is created, we collect the owner’s name, email address, and sign-in credentials. Owners also provide the business information they publish through the Service — such as services offered, pricing, availability, and other business facts — and a notification email address.
Visitor and caller information. When you chat with or call a business’s counterpart, we collect the content of that conversation and contact details used for follow-up, such as your name, email address, or phone number. For a phone call, our telephone provider supplies the caller-ID number when one is available; we store that number with the call record and provide it to the business you called. If caller ID is not available, the counterpart may ask you for a callback number. You choose whether to share any additional contact details.
Usage and technical information. Operating the Service generates technical records, such as log data, timestamps, approximate device and browser information, records of how a conversation was processed, and delivery signals for the emails we send (for example, whether a notification bounced).
Quote, booking, and deposit information. If you ask for a quote, booking, or deposit link, we store the selected services and quantities, quoted total, appointment time, contact email, booking and calendar references, deposit amount, and payment status or related flags such as expiry, refund, or dispute. Payment-card details are entered on Stripe-hosted Checkout and are not received or stored by Claylight.
How we use information
- To provide the Service — generating counterpart responses grounded in the information the business has published, and delivering your inquiry and any contact details you share to the business you contacted.
- To complete and notify about transactions — delivering quotes, booking confirmations, deposit links, and overdue-deposit notices; notifying owners about new inquiries, bookings, and conflicts; and processing bounce and complaint signals so we stop sending email that is not wanted or cannot be delivered.
- To operate, secure, and improve the Service — troubleshooting, preventing abuse, and keeping a reliable record of what a counterpart said and did on a business’s behalf.
- To comply with law — meeting legal obligations and responding to lawful requests.
We do not use your personal information for third-party advertising.
AI processing
Responses in a business’s chat or phone call are generated by artificial intelligence. To produce each response, your messages or call utterances and the relevant business information are processed by the AI model providers we use, which act as service providers to us. The caller-ID digits supplied by our telephone provider are stored structurally and are not added to the AI model’s context. The Service identifies the counterpart as an AI assistant before the conversation begins.
Service providers
We rely on a small set of service providers to run Claylight. Each processes personal information only as needed to provide its service to us:
- Cloud hosting and content delivery for the web application.
- Managed database and backend infrastructure that stores Service data.
- AI model inference used to generate counterpart responses.
- Managed telephone transport for inbound calls, speech processing, and caller ID.
- Google Calendar, when an owner connects it for availability and booking.
- Stripe Connect and Stripe-hosted Checkout for business deposits.
- Transactional email delivery for owner and customer messages.
How information is shared
- With the business you contact. The purpose of the Service is to deliver your inquiry to the business, so your conversation, any contact details you share, and caller ID supplied with a phone call are made available to that business.
- With service providers listed above, only as needed to operate the Service.
- For legal reasons, if we believe disclosure is required by law or necessary to protect the rights, safety, or property of Claylight, our users, or others.
- In a business transfer. If Claylight is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to the commitments in this policy.
We do not sell personal information, and we do not share it with third parties for their own advertising or marketing.
Google user data
A business owner may choose to connect a Google Calendar to their Claylight account so the counterpart can offer scheduling. This section applies to any information Claylight receives from Google APIs through that connection.
- What we access. If you connect a Google Calendar, Claylight accesses only free/busy availability information on the connected primary calendar, the ability to create and manage Claylight-owned events, and the minimum fields needed to reconcile future bookings: provider event identifiers, times, status, and transparency. We do not read the titles, descriptions, attendees, or other contents of your existing events.
- How we use it. Google user data is used solely to provide the scheduling feature: determining when the connected business is available, creating a booking event on the connected calendar, and detecting or resolving a later overlap with a confirmed booking. It is not used for any other purpose.
- What we never do with it. We do not use Google user data for advertising. We do not sell Google user data. We do not use Google user data to develop, improve, or train generalized artificial intelligence or machine learning models. We do not transfer Google user data to third parties except as necessary to provide the scheduling feature, as required by law, or as part of a merger, acquisition, or sale of assets where the recipient remains bound by these commitments.
- Human access. No person at Claylight reads Google user data unless we have your explicit permission, it is necessary for security purposes such as investigating abuse, it is required to comply with applicable law, or the data has been aggregated and anonymized for internal operations.
- Retention and deletion. When you disconnect your Google Calendar from Claylight, or when your account is deleted, we promptly delete the Google access credentials and any Google user data we hold, except where retention is required by law. You can also revoke Claylight’s access at any time from your Google Account security settings at myaccount.google.com/permissions.
Claylight’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Payments and Stripe
When a business requests a deposit, Claylight sends Stripe the deposit amount, currency, customer email, connected-business account, and references needed to reconcile the booking and payment. Stripe hosts the checkout page and processes the card. Claylight does not receive or store the card number, security code, or full payment credentials.
We store Stripe identifiers and authoritative outcomes needed to show whether the deposit is open, paid, expired, refunded, disputed, or affected by a transfer issue. Stripe processes this information under its own privacy policy.
Data retention
We keep owner account information for as long as the account is active. Conversation records and inquiry details are kept for as long as they are needed to give the business and its customers a reliable record of what was discussed and agreed, including quotes, bookings, and payment outcomes, after which they are deleted or anonymized. Email suppression records are kept so we continue to honor bounce and complaint signals. We may retain limited information longer where the law requires it or where it is needed to resolve disputes or enforce our agreements.
You can request deletion of your personal information at any time by emailing bhaven@claylight.ai.
Your rights and choices
You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it. Where the law of your place of residence gives you additional rights — such as objection, restriction, or portability — we will honor those rights as the law requires. To exercise any of these rights, email bhaven@claylight.ai and we will respond within a reasonable time.
If you shared information with a business through its counterpart, you can also contact that business directly about the information it holds.
Children
The Service is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us at bhaven@claylight.ai and we will delete it.
Security
We use technical and organizational measures appropriate to the risk to protect personal information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
International processing
The service providers we use may process information in countries other than the one you live in. Wherever it is processed, personal information remains subject to this policy.
Changes to this policy
When we change this policy, we will update the “Last updated” line above. If a change materially affects how we handle personal information, we will provide additional notice through the Service or by email before the change takes effect.
Contact
Claylight — bhaven@claylight.ai